Privacy Policy

At Silent Sphere Events Ltd, protecting your privacy is a priority. This privacy policy explains how we collect, use, and safeguard your personal data when you use our online platform and services related to silent disco hire, audio equipment rental, and event support.

Information We Collect

We collect information necessary to provide and improve our services, including:

• Personal Identification Data: such as your name, postal address, phone number, and email address when you inquire or place orders.
• Payment Information: collected securely to process transactions.
• Usage Data: information automatically collected when you interact with our site, such as IP addresses, browser type, and device details.
• Event Details: specific data about your event requirements to tailor our services effectively.

How We Use Your Information

Your data is used for the following purposes:

• To provide, manage, and deliver our services and products tailored to your event needs.
• To process payments and manage accounts securely.
• To communicate important updates related to your bookings, orders, or our services.
• To improve our website, customer service, and overall user experience.
• To comply with legal obligations and protect against fraud.

Legal Basis for Processing

We rely on the following lawful bases under applicable data protection laws, including the GDPR:

• Contractual Necessity: processing personal data is necessary to perform the contract when you hire equipment or services.
• Consent: where you have given explicit consent to receive marketing communications or other optional services.
• Legitimate Interests: for purposes such as fraud prevention, business operations, and improving services, provided your fundamental rights are not overridden.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only when necessary to deliver our services, including:

• Service providers involved in delivery, setup, and event support.
• Payment processors for secure handling of transactions.
• Legal or regulatory authorities when required to comply with the law.

Data Retention

Your personal data is retained only as long as necessary for the purpose it was collected, to meet legal obligations, or to resolve disputes. We regularly review the data we hold and securely delete or anonymize information that is no longer required.

Security of Your Information

We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our employees are trained on data protection and confidentiality.

Your Rights

Under data protection laws, you have various rights regarding your personal data, including:

• The right to access and receive copies of the data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal data, subject to legal and contractual obligations.
• The right to restrict or object to processing in certain circumstances.
• The right to receive your data in a structured, commonly used, and machine-readable format (data portability).
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver tailored content. You can manage cookie preferences through your browser settings.

International Transfers

Where personal data is transferred outside the United Kingdom, we ensure adequate protections are in place to safeguard your information in line with applicable data protection regulations.

Contact Information

For any questions about this privacy policy or to exercise your rights, you may contact us at our registered office: